Policy & Limits of Liability
This is a really long section. Sorry, but over the years it has become necessary to add to it and then add to it some more. We've run into all kinds of people, who want you to do all kinds of things, even if it is a bad idea ! So when you read all this, try to imagine what circumstances motivated us to add yet another addition to, &/or, revise our policies.
COMPANY POLICIES
1. The customer or his representative must be present during the move and final "walk-throughs." Our time runs continuously until payment is completed. Having your check or cash ready will save you time and money.
2. We require cash only on moves going into storage or loading your rental truck (U-Haul, etc.).
3. You must pay in full at finish of job, and any damage claims must be noted on the contract and followed up by a phone call from customer to office.
4. We only move empty freezers.
5. We only move empty aquariums.
6. If you have a waterbed, we will be glad to move it. However, we are not waterbed technicians. We will follow your instructions, but you must make a final inspection before our crew leaves. We will not send men out for later adjustments. If you prefer a waterbed company to move your bed, please do so.
7. If the move requires work other than the job description, Complete Moving Service reserves the right to fulfill other obligations before completing additional work.
8. Complete Moving Service reserves the right to reschedule the move at an agreed upon time, without liability if there is inclement weather, including, but not limited to, rain, snow, ice, etc.
9. We reserve the right to send extra men to complete a job in 8 hours on the clock (time of day, not man hours) or if a job is running past 5 p.m. The customer will be charged accordingly.
10. We reserve the right to limit our work day to 12 hours.
11. Our personnel will move your pianos, appliances, and items over 300 lbs. if indeed the work can be done safely. Unfortunately, damage may result to floor surfaces. If you wish to take this risk Complete Moving Service will not be responsible. (SEE BELOW, LIMITS of LIABILITY #16.)
12. We do not move pianos up or down stairs. We can move small pianos when there are three steps or a short flight that is not longer than the measurement equal to the length of the piano. If the piano has light weight legs (usually the front), we will not be responsible if they will not go back on if we take them off (sometimes the nut is loose inside the piano and will turn when you try to replace the leg). If the customer elects to leave the legs on, we will not be responsible if damage occurs to them.
13. Complete Moving Service will not take a truck off pavement or on steep grades. Complete Moving Service will not drive a truck over freshly graveled driveways. Any time spent positioning the truck(s) or time lost due to truck(s) getting stuck will be at customer's expense. At finish of the job, the clock does not stop until our truck(s) are back on the municipal street.
14. Your scheduling fee is good only on the date you schedule. Your fee will not be refunded under any circumstances. It may be transferred to another day if you request to not move due to weather conditions. Your fee compensates us for work lost should you not move as scheduled. Common reasons for moving delays are: house closings, carpets, painting, floors refinished, driveway not ready for trucks, etc.
15. Complete Moving Service will not do anything that we feel is unsafe.
16. Complete Moving Service will not work in unfloored attics. Ceiling damage and per_sonal injury may result. Complete Moving Service assumes no responsibility for ceilings.
17. You may move your own glass, porcelain, ceramics, etc. yourself. If you wish, we will move them carefully, but will not be responsible for breakage and/or resulting damage.
18. If Complete Moving Service feels pressure from the customer to rush, all work shall cease until the pressure is removed. Pressure results in damage and injury.
19. For safety reasons, small children and pets must be out of work area.
20. We are often asked to perform tasks that border on the impossible. Complete Moving Service will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, overcrowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather.
21. Complete Moving Service will move no flammables or hazardous material due to safety laws.
22. When moving household items, Complete Moving Service has found deterioration occurs over time due to age/heat/dry rotting. Mattresses lump and disfigure upon disturbing, lamp shades and wiring also become brittle and rotten. If you wish, we will move them carefully, but will not be responsible for damage of deteriorated items.
23. Simulated wood products and pressed board have poor structural integrity which does not lend itself to moving or repair. We will move these items carefully but cannot be responsible for damage of simulated wood or pressed board furniture.
LIMITS OF LIABILITY
1. Complete Moving Service's liability for scratches and other surface blemishes, including tears, cracks, to and including but not limited to, wood, upholstery, leather shall be limited to $100.00 per item unless higher limits are agreed to in writing prior to move.
2. Complete Moving Service shall be responsible for replacement of any lost items listed on inventory page and inspected prior to move, subject to above limits.
3. The condition of any item(s) boxed by customer and not inspected prior to move are not insured by Complete Moving Service and is the responsibility of the customer.
4. Complete Moving Service shall in no way be responsible for the working condition of electronic equipment, grandfather clocks, or any other piece of mechanical equipment. Damage to cabinets and surfaces of such equipment will be treated as stated in condition #1 above.
5. Liability is limited to $100.00 for damage to floors, walls, doors, and painted surfaces. Liability limit may be raised by written agreement of both parties prior to move.
6. The right is reserved by Complete Moving Service to repair or replace any damaged item(s).
7. Complete Moving Service will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, over-crowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather.
8. Complete Moving Service shall not be responsible for damage to accounts, bills, checks, evidence of debts, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, bullion, precious stones, jewelry, or other similar valuables, paintings, statuary, or other works of art; or property carried gratuitously or as an accommodation. The process of removing drawers must be done in the presence of the customer or their agent.
9. Complete Moving Service shall not be responsible for damage resulting when moving household items that have deteriorated such as but not limited to lamp shades, mattresses, electrical wiring, etc.
10. Complete Moving Service shall not be responsible for glass in any form or damage resulting from glass breakage. This applies to porcelain and ceramic items, also.
11. Complete Moving Service shall not be responsible for plants or pets.
12. Complete Moving Service may use dollies to facilitate removal or placement of appliances, etc., and damage that may result to soft floors, such as, but not limited to, indentation, scuff marks, etc., are not the responsibility of Com_plete Moving Service.
13. Complete Moving Service shall not be responsible for damage to waterbeds or any subsequent damage. We claim no expertise as waterbed technicians.
14. Complete Moving Service shall not be responsible for damage to items requiring special instructions if customer fails to provide such instructions including, but not limited to, disassembly or assembly of said items and any special preparation required.
15. Complete Moving Service assumes no liability or responsibility for any items and cargo placed in the customer's own vehicle or rental equipment and which Complete Moving Service does not transport.
16. Complete Moving Service may use dollies to move heavy objects such as but not limited to pianos, appliances, items over 300 lbs., etc. Any floor surfaces including but not limited to parquet, hardwood, ceramic, marble, entrance halls, etc. and any damage that may result to soft floors, such as, but not limited to, indentation, scuffmarks, etc., are not the responsibility of Complete Moving Service. If floor can be pulled by thumbnail, we are not responsible for damage. Complete Moving Service may use water or soapy water to facilitate removal or placement of appliances.
17. Any damage caused by incompleted floor areas, such as, but not limited to, subsequent damage to ceil_ings, will not be the responsibility of Complete Moving Service.
18. Complete Moving Service will not connect washer/dryer, or ice makers. You or your representative must check or accept any plumbing connections. Any assistance we give is as a courtesy only. Water and drain connections are the responsibility of the user. WE ARE NOT PLUMBERS.
19. Complete Moving Service cannot be responsible for the working condition of major appliances
20. Complete Moving Service cannot be responsible for dents or scratches on major appliances. They are covered by a thin metal that has an extreme affinity to dent and scratch
21. Complete Moving Service will not repair pressed board or simulated wood furniture. Much of the budget priced furniture today is made from a pressed wood or wood byproduct material w/ a photograph of woodgrain attached. Some of the woodgrain look is simply paper and some is very thin plastic material like on lower end kitchen cabinets. This type of material is not structurally strong, especially if it has screws, since the screw threads have no real grain to imbed into, just crumbly pressed wood chips held together by some binding agent. It is not repairable and we have seen it crumble from the smallest vibrations riding in a truck across town. Do not EVEN ask us to repair or replace this type of furniture ! We will do our best to move it successfully for you.
Copyright Complete Moving Service 2008
QUESTIONS ? CALL 901/ 388-2600